Reference

Terms and Conditions That Govern Your Account

Q: How do I raise a formal dispute under these Terms?

Send a written dispute to support@istana168.xyz within 30 days of the action you are contesting. Include your account email, the transaction reference and a description of the issue. Our compliance team will issue a written decision within 5 business days.

These Terms and Conditions form the binding agreement between you and istana168 the moment you open an account on istana168.

Applies to all account holdersDANA, OVO, GoPay & QRIS coveredJurisdiction: depends on local lawEffective upon account openingLast reviewed: current version

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What These Terms Actually Cover

istana168 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By completing registration on istana168.xyz, you confirm that you have read, understood and accepted the full scope of these Terms and Conditions. The agreement covers account creation and verification, deposit and withdrawal rules using DANA, OVO, GoPay and QRIS, wagering conditions attached to any promotional credits,

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suspension and closure procedures, and our approach to disputed transactions. Where any section of these Terms conflicts with applicable regulation in your region, the regulatory requirement takes precedence — all access and eligibility depends on local law. We may update these Terms at any time; continued
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use of your account after a revision is posted constitutes acceptance of the revised version. If you disagree with an update, you are entitled to close your account before the revision takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM KAMI

How to Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or you need written confirmation of how a specific rule applies to your account, our support team is available 24 hours a day, seven days a week. You can reach us through live chat on istana168.xyz, by email at [email protected], or via our official WhatsApp line — all three channels can handle formal queries and escalate them to our compliance desk when needed. Responses to written queries are issued within 24 hours.

Team online

Live Chat

Available 24/7 directly on istana168.xyz — start a session from any page, including this one, and our team will address your Terms query in real time with a case reference.

Email Support

Send a detailed written query to [email protected]. We respond within 24 hours and keep a timestamped record of every exchange for your account file.

Our WhatsApp line handles formal Terms and account questions. Send your registered account email with your query and we will route it to the compliance team within the hour.

KEAMANAN DAN AKUNTABILITAS

How We Uphold These Terms for Your Account

istana168 applies these Terms consistently across every account — whether you deposit via QRIS in Semarang or via GoPay from any other city in Indonesia.

Account Verification

Every account must pass identity verification before the first withdrawal is processed. We verify the name, registered mobile number and payment method — DANA, OVO, GoPay or QRIS — to match your registration details.

Data Retention

We retain your account records, transaction logs and communications for a minimum period required under the applicable jurisdiction. You may request a copy of your data at any time via email to [email protected].

Cookie Policy

istana168.xyz uses session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your consent, which you manage in site settings.

Account Security

Your account is protected by password encryption and optional two-factor authentication linked to your registered mobile number. We will never ask for your password via chat, email or WhatsApp under any circumstances.

Dispute Resolution

If you believe a withdrawal, wager settlement or account action was applied incorrectly, raise a formal dispute via email within 30 days. Our compliance desk reviews each case against the transaction log and issues a written decision.

Account Closure Rights

You may request full account closure at any time by contacting support. Upon closure, pending withdrawals via DANA, OVO or GoPay are processed within 3 business days and your stored data is handled per our retention schedule.

Your Most Common Terms and Conditions Questions

The questions below come directly from account holders who wanted clarity on specific clauses — from how payment method restrictions work under these Terms, to what happens to your data after you close your account. If your question is not listed here, contact our 24/7 live chat team for a specific answer tied to your account.

These Terms take effect the moment you complete registration on istana168.xyz. Continuing to use your account after any posted update means you accept the revised version. You will receive an email notification whenever a material change is made.

We are required to notify you of any material change via the email address on your account at least 7 days before the revision takes effect. Minor administrative updates may be posted immediately, but these will not affect your core account rights or withdrawal conditions.

Yes. Every payment method available on istana168.xyz — DANA, OVO, GoPay and QRIS — operates under these same Terms. Specific deposit and withdrawal conditions for each method are detailed in our Payment Policy, which forms part of this agreement.

After account closure, we retain your transaction records and identity documents for the minimum period required under applicable law. You may submit a data deletion request via email, and we will confirm which data can be removed and the timeline for doing so.

Send a written dispute to [email protected] within 30 days of the action you are contesting. Include your account email, the transaction reference and a description of the issue. Our compliance team will issue a written decision within 5 business days.

Access and eligibility depend on local law. Where local law permits, all account features — including live tables, slot rooms and payment rails — are available to you. We recommend you verify the applicable rules in your region before opening an account.

Yes. Contact our support team via live chat or email and we will send you the current Terms and Conditions document as a PDF, along with a timestamped confirmation of the version that was active when you registered your account.

Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

Live Chat

Email Support

WhatsApp

How We Uphold These Terms for Your Account

Account Verification

Data Retention

Cookie Policy

Account Security

Dispute Resolution

Account Closure Rights

Your Most Common Terms and Conditions Questions

01 When do these Terms and Conditions come into effect for my account?

02 Can istana168 change these Terms without notifying me?

03 Do these Terms cover all payment methods, including DANA, OVO, GoPay and QRIS?

04 What happens to my personal data if I close my account?

05 How do I raise a formal dispute under these Terms?

06 Does access to istana168 depend on where I live in Indonesia?

07 Can I request a copy of the specific Terms that apply to my account?

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